What Our Clients Say

We receive consistently high satisfaction ratings from our clients in our feedback surveys achieving an average in excess of 4 out of 5 across all projects and performance criteria.

We receive particularly high scores for working relationships, project management and quality of advice. Some of the comments we have received from clients include …

Audit Commission

The deadlines were all met and the work ran smoothly. Amendments to the final draft report were completed promptly, including some additional material.
The quality of advice was the thing that added most value - the experience, expertise and thought evident in all contributions including advice along the lines of "have you considered
We were very satisfied. It was done to a tight timetable in a very professional way that gave good value. The researchers were knowledgeable and personable which helped in the discussion of ideas and how the final stage of the project might be fashioned to get the best out of it.

Home Office

I recognise just how challenging this assignment was for you and Lorna. I am extremely grateful to you both for handling it with such sensitivity and diplomacy
Nick's responsiveness to our comments was very helpful. He also showed excellent handling skills in engaging our stakeholders who can be very challenging and demanding. I would have no hesitation in inviting him to do further pieces of work with us.
This piece of work resulted in a seminal report which will pave the way for a refresh of our programme. I would have no hesitation in inviting Ville & Co to do further pieces of work with us.

HSE

At all stages input from Ville & co was timely – and at many stages really influential. Ville & co delivered everything which was promised.
We much appreciated Ville & Company's work in relation to the Fundamental Review and I think we owe much to your systematic and thorough approach coupled, unusually in my experience with an equal understanding of the need to capture 'hearts and minds'.

Ministry of Justice

Thanks for listening to our requirements and producing an agenda that matches our needs and uses a variety of techniques
Relaxed and professional style helped in facilitating the meetings with us.
Greg provided excellent advice and insight into developing the framework for taking the work forward including the ‘solution framework'
I would not hesitate to use Greg again in a similar capacity

NOMS

Took a complex brief and handled it well
Has helped articulate a provider development and performance improvement agenda for the next three years.
Excellent discussion and feedback with client - much appreciated.
Very pleased. We got worthwhile outcomes from a difficult brief and cold start.

OGC

I really appreciated the listening approach and the way in which you were able to align the products, all helped by a sound and civilised working ethos.

References from our clients are also available on request.

Next Case Studies of Our Work Read about some of the assignments we've undertaken for our clients
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