Management processes
Excellence in key management processes is critical to your ability to keep up in a rapidly changing world. At some point most organisations will become aware that they need additional help to strengthen a key management process such as performance management or business strategy.
Through a mixture of external facilitation, advice and support, we can work with you to design and implement solutions that will deliver excellence.
Performance management
Public sector organisations are often unsure about how best to ensure they deliver results. Improving your organisations' approach to performance management can make all the difference but this is not simply a numbers game. The areas we cover include:
- Vision, objectives and strategy
- Ownership and accountability
- Performance measures
- Skills and capabilities
- Performance review
For a relevant example, see our work with NOMS
Delivery
Delivery is one of the key areas of expertise where we can offer cutting edge knowledge of how to improve the delivery of public services. We offer both service specific and organisation-wide reviews of delivery. The areas we cover include:
- Delivery planning
- Managing delivery
- Managing performance
- Tackling barriers to delivery
For a relevant example, see our work with the Office of Government Commerce and the Health and Safety Executive
Efficiency and value for money
Sir Peter Gershon's independent review of public sector efficiency in 2004 identified the opportunity to achieve £20bn of efficiency savings by 2007/08 in back office functions, procurement, transactional services and in the cost of regulation and policy formation. Public sector bodies will need to be found to make further efficiency savings as part of the 2007 Comprehensive Spending Review. We undertake both service specific and organisational reviews of efficiency and value for money. The areas we cover include:
- Overview diagnostic
- Economy
- Efficiency
- Effectiveness
For a relevant example, see our work with the Health and Safety Executive
Lean Six Sigma
There is growing use of Lean and Six Sigma in the public sector to realise transformation in performance. Using the DMAIC improvement process we can help you:
- Identify the improvement opportunity
- Measure the key outputs
- Analyse the critical areas for improvement
- Select improvement strategies, and
- Implement and control the changes needed
Strategy and analysis
Public bodies frequently lack a properly thought through business strategy and operating model and as a result struggle to be provide the leadership and impact they seek. We can help you develop a robust and credible strategy that has the potential to transform your performance. Areas covered include:
- Problem definition:
- Outcome focus
- What works
- Guiding coalition
For a relevant example, see our work with the Audit Commission and the Health and Safety Executive
Organisational design, governance and accountability systems
Translating the imperatives of strategy, performance and delivery into clear organisational choices that are likely to be effective is not easy. We can provide advice and support in the following areas:
- Structures
- Skills and capability
- Focus:
- Public engagement and accountability
For a relevant example, see our work with NOMS
Financial and resource management
Effective financial and resource management is critical to the success of all public sector organisations but not following the central principles of financial management can lead to significant problems.
- Governance
- Planning
- Budgetary control and financial reporting
- Financial controls
For a relevant example, see our work with the London Probation Service